Responsible Gaming Policy and Player Protection

Entertainment on the NewGioco platform must remain a purely recreational, enjoyable, and controlled activity. We recognize that online gambling involves inherent risks related to behavioral addiction, and for this reason, we actively promote a culture based on awareness, prevention of distress, and protection of the psychophysical and economic health of our users. Our goal is to provide a safe environment, implementing technological tools that allow constant control over one's gaming habits.

Access to the platform and the use of gaming services are strictly prohibited for individuals under 18 years of age. The user, during registration, must fill out the forms with truthful data and submit a copy of a valid identity document within the established deadlines to allow for appropriate age verification.

In the event that attempts at access by minors or false declarations are found, the gaming account will be immediately suspended, deposited funds will be blocked, and the competent authorities will be informed of the detected violations.

We provide users with a complete range of tools that can be configured independently from the personal area to prevent compulsive behaviors or spending beyond their real financial capabilities.

Deposit Limits

The user has the right and the duty to set maximum limits on the sums they intend to deposit into their account on a daily, weekly, or monthly basis. These limits are applied immediately upon configuration. Any request to reduce a limit takes effect immediately, while requests to increase or remove limits require a mandatory reflection period before being validated by the system.

Spending and Loss Limits

This tool allows you to define the maximum amount of net losses accumulated over a specific period. Once the set threshold is reached, the system automatically inhibits participation in further gaming sessions until the end of the reference period.

Time Limits and Session Notifications

The user can set the maximum duration of a single browsing and gaming session. Once this time limit is exceeded, a pop-up warning will interrupt the session, reminding the user of the time spent on the platform and inviting them to consider a therapeutic break from browsing.

Temporary Suspension or Time-Out

Allows blocking access to the gaming account for a short period, ranging from a minimum of 24 hours up to several weeks. During this break period, it will not be possible to place bets, make deposits, or receive informational or promotional communications.

Time-Limited or Indefinite Self-Exclusion

In cases where a prolonged or permanent detachment from gaming activities is necessary, the user can request self-exclusion from the platform. Time-limited self-exclusion involves an automatic block for a predetermined duration (e.g., 30, 60, or 90 days). Indefinite self-exclusion does not have a fixed expiration date and cannot be revoked before a minimum period, as per internal protection policies, has passed, subject to careful evaluation of the profile status by the structure. During self-exclusion, the user can only withdraw funds legitimately existing in their balance.

It is of fundamental importance to constantly monitor one's own attitudes. We advise users to reflect on the following behaviors, which can represent the first signs of a gambling-related problem:

Playing with money intended for daily expenses, rent, or family needs.

Continuously trying to recover losses by making immediate reloads.

Neglecting work, studies, family, or social relationships to dedicate prolonged time to gaming.

Lying to relatives or friends about the actual amount of money or time spent in gaming sessions.

Experiencing anxiety, irritability, or mood swings when unable to connect to the platform.

We recommend considering gaming exclusively as a paid form of entertainment, setting a fixed budget before starting, and in no case considering the activity as an alternative source of income or as a method to pay off past debts.

Anyone who feels the need for specialist consultation or believes their gaming habit is getting out of control can request support. We invite users to contact local facilities, medical centers, or independent associations focused on psychological support and social rehabilitation for behavioral addictions. Our customer service is trained to provide useful references and assist the user in account blocking procedures and transition management.

If the browsing devices are used by multiple members of the same household, including minors, we recommend installing third-party web filtering and parental control software. These programs prevent minors from viewing and accessing platforms intended for adult audiences. Users are urged never to leave an active session unattended on their computer or smartphone and to keep access credentials in a safe and inaccessible place.

The NewGioco support staff receives specific training to recognize and manage dynamics related to problematic gambling. We reserve the right to periodically update this Responsible Gaming Policy to improve its effectiveness and implement new protection features to safeguard the well-being of our users.