The protection of personal data is a fundamental pillar of NewGioco's activity. This policy describes the methods and purposes through which we collect, store, process, and protect information relating to users who interact with our gaming platform. We operate in full compliance with current data protection regulations and the principles of fairness, lawfulness, transparency, and data minimization.
To enable the provision of services and secure access to the platform's activities, we collect and process various types of information:
This includes the name, surname, date of birth, place of birth, fiscal code, details of a valid identity document, residential or domicile address, email address, and mobile phone number provided during registration.
This includes the IP address of the device used, approximate geolocation data, operating system parameters, browser type, unique mobile device identifiers, and information related to access times and browsing of individual portal pages.
This includes the history of top-ups, withdrawals, generated gaming volumes, active sessions, usage preferences for internal features, and details related to payment methods associated with the account, processed according to strict IT security standards.
We collect the text of emails, messages sent via the support chat, and any additional information voluntarily provided by the user during interactions with our support department for the resolution of technical or administrative issues.
The processing of personal data is based on precise and defined legal grounds:
The execution of a contract to which the user is a party, necessary for the activation and operational management of the gaming account.
Compliance with legal and regulatory obligations to which NewGioco is subject, including anti-money laundering checks and mandatory minimum age verification.
The legitimate interest of the data controller, aimed at fraud prevention, IT system security, and service optimization.
The explicit consent of the data subject, required for specific activities such as sending promotional communications or advanced commercial profiling.
The data collected are used for well-defined institutional and operational purposes:
Verification of identity and validation of eligibility requirements for profile opening.
Management of financial transactions for deposits and processing of requested withdrawals.
Monitoring of platform security to detect and counter unauthorized access or fraudulent behavior.
Customer support and resolution of disputes or technical anomalies.
Sending mandatory communications regarding contract changes or security updates.
Personal data are kept for the time strictly necessary to pursue the purposes for which they were collected. Specifically, information relating to the gaming profile is kept active for the entire duration of the contractual relationship and, after account closure, for the period imposed by legal statutes of limitations and by current regulations regarding tax and financial crime prevention. At the end of this period, the data are permanently deleted or irreversibly anonymized.
NewGioco does not sell or transfer user information to third parties for commercial purposes. Data may be communicated exclusively to specific parties for purposes related to the provision of services, such as:
Providers of technological services, cloud infrastructure, and software platform managers.
Banking institutions and payment processors authorized to manage financial flows for deposits and withdrawals.
Legal and corporate consultants to the extent necessary for the protection of the platform's rights.
Judicial authorities or supervisory bodies by virtue of specific legal obligations.
Personal data are typically processed and stored within the European Economic Area (EEA). Should it become necessary for technical or infrastructural reasons to transfer some information to third countries, NewGioco adopts adequate contractual guarantees, in accordance with the standard clauses approved by the competent authorities, ensuring that the level of data protection is not compromised in any way.
We adopt advanced organizational and technological security protocols to preserve the integrity of personal data and prevent their loss, illicit use, or unauthorized access. Among the implemented measures are data encryption in transit, the use of protective firewalls, and strict control of internal access to authorized personnel. Nevertheless, data transmission systems via the internet cannot be defined as totally invulnerable, therefore NewGioco cannot offer absolute guarantees of immunity against malicious cyberattacks perpetrated by third parties.
In accordance with privacy regulations, the user can exercise specific rights at any time by sending a written request:
Right of access to one's personal data to know their origin and usage methods.
Right to rectification or updating of inaccurate or incomplete information.
Right to erasure (oblivion) if the data are no longer necessary for the original purposes or in the absence of legal retention obligations.
Right to restriction of processing or objection to it for legitimate reasons.
Right to data portability in a structured and machine-readable format.
To exercise the rights described or to request clarification regarding privacy management on the platform, users can contact our dedicated office directly by writing to the official email address: [email protected].
This Privacy Policy may be subject to changes over time due to the entry into force of new laws or the implementation of new operational procedures by NewGioco. Users will be promptly informed of relevant changes through direct communications or visible notices on the portal.